Return & Refund Policy – TRISTAR JEWELRY

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At TRISTAR JEWELRY, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

The product is damaged, defective, or incorrect upon delivery.
The return request is submitted within 7 days of receiving your order.
The product is unused, unworn, and in its original condition.
All original packaging, tags, certificates, invoices, and accessories are returned with the product.

Products that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized jewellery.
Engraved products.
Gift cards.
Products damaged due to improper handling or misuse.
Items returned without original packaging or certificates.

Return Process

To initiate a return:

Contact our customer support within 7 days of delivery.
Share your order number along with clear images or videos of the product (if damaged or incorrect).
Our team will review your request and provide return instructions.
Once approved, securely pack the product and hand it over to the assigned courier partner.

Refund Policy

Once your returned product is received and inspected:

Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during purchase.
Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

Exchange Policy

We offer exchanges for eligible products if:

You receive a damaged or defective product.
You receive the wrong item.
The requested product is available in stock.

Exchanges are subject to product availability.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Provide clear photographs or an unboxing video showing the issue.
Our support team will verify the request and arrange a replacement, exchange, or refund as applicable.

Order Cancellation

Orders can be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
If cancelled before shipment, the refund will be processed to the original payment method.

Return Shipping

If the return is due to our error (wrong, defective, or damaged product), we will bear the return shipping cost.
For all other eligible returns, return shipping charges may be the customer's responsibility unless otherwise stated.

Refund Exceptions

Refunds may be declined if:

The product has been used, worn, or altered.
The item is returned without original packaging, certificates, tags, or invoice.
The return request is made after the eligible return period.
The damage is caused by improper use or mishandling.