Customer Care

Returns, Exchanges, Refunds & Order Cancellation Policy

At Tristar Jewelry, every piece is handcrafted with exceptional care and undergoes strict quality inspection before dispatch. Your satisfaction is important to us. If you receive a damaged, incorrect, or defective product, we will work with you to resolve the issue promptly.

Order Cancellation

Orders once placed cannot be cancelled.
Customized, personalized, engraved, or made-to-order jewellery cannot be cancelled once production has begun or payment has been received.

Returns

Returns are accepted only if:

You receive the wrong item or product.
The product has a verified manufacturing defect.

To qualify:

The return request must be submitted within 24 hours of delivery.
The product must be unused, unworn, unaltered, and in its original condition.
Original packaging, certificates, tags, invoice, and accessories must be returned.
We strongly recommend recording a complete unboxing video to help us process claims quickly.
Seal locks should not be removed from the product.

All return requests are subject to inspection and approval by Tristar Jewelry’s Quality Assurance Team.

Non-Returnable Products

Returns are strictly not accepted for:

Customized or personalized jewellery.
Made-to-order jewellery.
Engraved products.
Earrings, for hygiene reasons, unless damaged or incorrectly delivered.
Products showing signs of wear, resizing, alteration, repair, misuse, or accidental damage.
Products returned without their original certificates, tags, invoice, or packaging.

Natural Gemstones & Handcrafted Jewellery

Natural gemstones may display slight variations in colour, inclusions, texture, or pattern. Likewise, handcrafted Polki, Kundan, Meena, and artisanal jewellery may have minor natural variations.

These characteristics are inherent to handcrafted jewellery and are not considered manufacturing defects.

Refunds

Refunds will be processed only after the returned product successfully passes our quality inspection.
Approved refunds will be credited to the original payment method within 7–10 business days.
Original shipping charges are non-refundable.
If the returned product does not meet our return conditions, it will be sent back to the customer, and additional shipping charges may apply.

Exchanges

Exchanges are available only for:

Wrong items delivered.
Verified manufacturing defects.

Exchange requests must be submitted within 24 hours of delivery.

If the same product is unavailable, Tristar Jewelry may offer an equivalent replacement or process a refund.

Return Shipping

For approved claims, return shipping will be borne by the buyer.
Customers should securely pack the jewellery using the original packaging.
Returns sent without prior approval may not be accepted, and re-shipping charges will be borne by the buyer.