✦ Delivery Information

Shipping Policy

Thank you for shopping with Tristar Jewelry. We are committed to delivering your jewelry safely, securely, and on time. Please read this Shipping Policy carefully before placing your order.

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Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Customized, personalized, made-to-order, or bespoke jewelry requires additional production time. The estimated dispatch date will be communicated at the time of purchase.

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Estimated Delivery Time

Estimated delivery timelines within India are:

Metro Cities 2–5 Business Days

Other Cities & Towns 3–7 Business Days

Remote Locations 5–10 Business Days

These are estimated delivery timelines only and may vary due to weather conditions, courier delays, public holidays, natural disasters, regulatory requirements, or other circumstances beyond our reasonable control.

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Shipping Charges

We offer free standard shipping on eligible orders within India. Any minimum order value or promotional conditions will be displayed on our website.
Where shipping charges apply, they will be calculated and displayed during checkout before payment is completed.

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Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS containing your shipment tracking details. You may track your order using the tracking number provided by our courier partner.

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Secure Packaging

Every order undergoes quality inspection before dispatch and is packed securely to ensure safe delivery.

✓ Quality Inspected

✓ Securely Packed

✓ Dispatch Verified

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Delivery Attempts

Our courier partners will make delivery attempts in accordance with their standard procedures.

If delivery cannot be completed because the recipient is unavailable, refuses delivery, or provides an incorrect or incomplete address, the shipment may be returned to us.

Any additional shipping charges for re-dispatch shall be borne by the customer.

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Delivery Address

Please ensure that your shipping address, contact number, and postal code are accurate before placing your order.
Once an order has been dispatched, changes to the delivery address may not be possible.
Tristar Jewelry shall not be responsible for delays, non-delivery, or additional charges resulting from incorrect or incomplete information provided by the customer.

After Receiving the Shipment/Order

Please record an uninterrupted unboxing video from the moment the sealed package is opened until the contents are fully visible. This helps us investigate any transit-related issues.
Contact our Customer Support team within 24 hours of delivery with your order number, photographs, and the unboxing video, wherever available.

Failure to report shipping damage within the specified timeframe may affect our ability to process the claim.

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Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

Tristar Jewelry shall not be liable for delays caused by courier partners, natural disasters, strikes, government restrictions, customs clearance, force majeure events, or other unforeseen circumstances.

We will, however, keep you informed whenever significant delays come to our notice.

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